wkm

anything Apple® we can help

Unlike the rest, we specialize in Macs, focusing on one platform giving you the ultimate knowledge.

weknowmacs. since 1998 , has been serving The Wood River Valley: Hailey, Ketchum and Sun Valley, Idaho. weknowmacs. was voted Best of the Valley 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018 & 2019 – Based out of Ketchum, Idaho, near the world famous Sun Valley, Idaho weknowmacs. delivers complete solutions for the ultimate Mac® experience. Whether you are a Mac® lifer or a new user, we can help repair your Mac, iPhone or iPad. Providing great service to thousands of individuals and businesses throughout the U.S. “making a difference in the Macintosh® community”. Great service starts and ends with a great team. Our team is made up of dedicated Mac® fanatics (20+ years user experience!) who share their love of Apple’s innovative technology.

weknowmacs. Mac repair and iPhone® repair

 

Apple Certified Mac Technician | Apple Certiified iOS Technician on staff

 

                     

Joshua wrote: “Timur Beriker from weknowmacs. worked on my Macbook Pro. Just got a call from The National Aeronautics and Space Administration – NASA asking if they could borrow it to launch a satellite … I declined. Too many photo projects to edit for alpinfoto clients. Thanks Timur at weknowmacs. ! You are a magician.” www.alpinfoto.com

Joshua Wells - alpinphoto.com

# In accordance with the <Order to Self-Isolate> from the Idaho Department of Health and Welfare.
weknowmacs. is able to provide limited repair and support, remotely and at our place of business.
*Remote support of any nature continues to be available to everyone.*
We remain as kind and patient as ever. If something tricky requires your participation, we will gladly video conference with you and walk you through the process. Don’t forget pants.
*iPhone repair*
We know your phone is essential not only to your work, but your family and your livelihood.  Many of us no longer have a landline, and rely on our mobile phones to access essential services, stay in touch with our family, and receive updates about our community.  If it is broken, we will fix it or help you replace it.  If you rely on another device for essential telecommunication, let us know and we will see what we can do. 
*Critical physical repair of all devices is available at our shop for essential services, and those who are working from home*
We appreciate how important it is that we all do the best we can to ensure the health of our community.  We trust you to use your best judgement in employing our services.  We will be using our best judgement to adhere to the <Order to Self-Isolate>.
If your devices require critical physical repair (any repair process requiring the physical presence of the device at our shop), please schedule an appointment to make a drop-off. Our door will be locked, but we will wave through the window and pick up your devices after you leave. Payment is due upon completion of services.
We advise against updating your operating system and major software suites at this time.  If it is stable, let it be.
*Drop off procedures* 
You must sanitize your device(s) before dropping them off for service.
Click here for disinfectant procedures.
We will take the same steps ourselves upon receipt and return, and encourage you to repeat the procedure yourself.
Please adhere strictly to your scheduled drop off and pick up time. The schedule ensures that you will maintain the mandated isolation. As an added precaution, please announce yourself as you make your way up and down the stairs.
*Onsite service is available for essential services*
You know who you are.  Thank you for supporting our community.
As the situation continues, we will update our policy as appropriate.
 
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